Browsing: Contact

Pipedrive helps you manage deals, email marketing, meetings, and other sales-related tasks in one place. It provides helpful onboarding resources and lets you easily customize its interface to suit your needs. Moreover, I like the effectiveness and simplicity of its automation and AI tools. Pipedrive can also integrate into your everyday business operations, thanks to…

This year, storytelling has propelled from buzzword to standard practice. As event marketers lean into it for their messaging to deepen relationships with audiences and “drop” products into real lives, human faces are serving as design themes across show floors. Let’s take a look at how eye contact is the new eye candy.

Generative AI and agentic AI have several use cases in the contact center, from handling routine and predictable customer interactions to coaching human agents through specific customer resolutions. As the year has unfolded, there has been a definite shift in user sentiment as AI proves its value to both agents and customers. Below are four…

The contact center’s unit of value is changing. For years, the dominant metric was deflection — how many interactions could be kept away from a live agent. That framing is showing its limits. A deflected contact that isn’t actually resolved just moves cost somewhere else: a callback, a repeat interaction, a churned customer. The more…

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Many of us have been there. You call a company with a simple problem. After navigating automated prompts, repeating your story, and getting transferred, you’re further from resolution than when you started. Each new wave of technology—interactive voice response (IVR), workflow automation, and chatbots—has promised better service. Instead, many simply automated broken processes.

Aug. 07, 2026 (GLOBE NEWSWIRE) — Hagens Berman Sobol Shapiro LLP urges Pentair plc (NYSE: PNR) investors who suffered substantial losses to submit their losses now. A securities fraud class action lawsuit has been filed against Pentair, and investors are encouraged to contact the firm regarding potential recoveries and lead plaintiff opportunities