Browsing: consumers

More than half of consumers who use AI have decided not to buy something based on information from a chatbot, according to a new Semrush survey. Among people who use chatbots when shopping online, nearly 81% have decided against a purchase based on AI guidance.

Generative AI may still feel like a relatively new way to discover information, but EMarketer expects it to become an increasingly important part of how consumers shop—and how brands are found

More than half of consumers will tap AI for holiday shopping | Retail Customer Experience

AI has consumers rethinking recommended buy when website fall short | Retail Customer Experience

Nearly 3 out of 4 (74%) consumers think retailers collect too much personal information, according to a new report from ThoughtSpot, which sells data analytics software to retailers and other businesses.

Three-quarters of consumers say that retailers collect too much data, a Thoughtspot survey found.

Not too long ago, buying something online meant doing all of the work alone, hunting through site after site until the right product finally turned up. But that routine is changing now that artificial intelligence assistants have started absorbing work that used to fall entirely to shoppers.

While consumers still seek value amid economic uncertainty, it’s a lower priority than last year, the logistics company found in a survey.

These highlights were written by the reporters and editors who worked on this story.

Gen Z, rich consumers driving opportunities for Walmart | Retail Customer Experience