Browsing: consumers

The older consumer population, those 60 years or older and not typically viewed as digital natives, are the most loyal demographic when it comes to AI-powered customer service, according to Parloa’s 2026 Consumer Patience Index.

Consumers have used AI for years, starting with basic (but let’s face it, not-so-great) chatbots. As more sophisticated AI agents have entered the scene in recent years, consumer skepticism was understandable, based on past performance.

Pacifica Place offers what one would expect in a luxury multi-dwelling unit (MDU) apartment in downtown Irvine, California: a variety of floor plans, access to the Irvine Spectrum Center, and proximity to local freeways.

Leading online retailers from Amazon and Walmart to Gap and Levi Strauss continue to implement new artificial intelligence (AI) solutions to drive outcomes across their operations — and as they do, new survey data shows that shoppers are getting more comfortable with the AI tools being used.

Wealthier shoppers are giving Wayfair an unexpected boost as many Americans remain cautious about the economy and continue cutting backon big purchases.

Two-thirds of consumers are not confident with how companies use generative AI to interact with customers, a Pegasystems survey found.

The number of consumers who turn to e-commerce daily has declined 12 percentage points from last year, with in-store shoppers on the rise.

WEST LAFAYETTE, Ind. — Only 37% of surveyed individuals selected taste preferences as the most important factor they consider when shopping for groceries online. This sharply contrasts with long-reported food purchasing values, where taste typically ranks first when shopping in person, according to the February Consumer Food Insights Report (CFI).

Salesforce, a global leader in Agentic CRM, published its fourth State of Commerce report, based on a survey of 3,450 professionals and 4,690 consumers, alongside behavioral data from more than 1.5 billion shoppers worldwide. The report shows that the market is at a turning point: 78% of organizations already use some form of artificial intelligence,…

Consumer Patience Index finds the 60-and-over crowd, not digital natives, stick with automation that works, and the sharpest divide runs through employment status, not the birth year