Browsing: beyond

Walk into the back office of almost any major bank today, and you’ll find software doing work that used to belong to a person. It pulls customer records, verifies documents, checks credit histories, and flags discrepancies. This is Robotic Process Automation (RPA): rules-based software “bots” that replicate the repetitive, manual steps a human employee would…

AI has transformed the way customers and businesses interact. While early chatbots, before the advent of public LLMs, were often clumsy and failed to help customers, the new wave of AI-powered customer service agents has drastically changed the customer experience.

In its August 27 funding release, Seattle-based Levanta said it raised a $22 million Series B led by Volition Capital, taking total funding above $43 million, and would invest in creator-commerce technology, its go-to-market organization and connections to dozens of additional retail marketplaces; Levanta also claimed 80% year-over-year revenue growth in 2026. The financing supports…