Browsing: beyond

Most governments conduct offensive cyber operations to keep themselves safe from international threats, steal secrets, or disrupt adversaries. The United States government was one of the earliest and most prolific users of such cyber capabilities, in part by discovering and exploiting zero-day vulnerabilities—flaws not yet known to those who made the software, and for which…

Walk into the back office of almost any major bank today, and you’ll find software doing work that used to belong to a person. It pulls customer records, verifies documents, checks credit histories, and flags discrepancies. This is Robotic Process Automation (RPA): rules-based software “bots” that replicate the repetitive, manual steps a human employee would…

AI has transformed the way customers and businesses interact. While early chatbots, before the advent of public LLMs, were often clumsy and failed to help customers, the new wave of AI-powered customer service agents has drastically changed the customer experience.