Browsing: Adoption

Every information technology leader I talk to has an artificial intelligence story about customer experience. Almost none has an outcome story.

Salesforce, Inc. CRM is expanding its AI bundles, aiming to make it easier for customers to adopt its growing suite of artificial intelligence (AI) tools. The company is continuously introducing premium bundles that combine new AI capabilities with its existing applications. Earlier in September 2026, it introduced Core, Advanced and Max editions for Agentforce Sales,…

Cornerstone Advisors study reveals compliance bottlenecks stall campaigns weeks after customer opportunities close. OCT 02, 2026 By Steve Randall

Firms that hired more remote workers later advertised for generative AI skills more often. In Gregor Schubert’s U.S. job-posting study, a 10-percentage-point increase in remote hiring during 2021–2022 is estimated to raise the share of postings mentioning generative AI in 2023–2024 by 0.4 percentage points across firms and 0.7 points across occupations within firms.

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Enterprise AI adoption is moving toward agentic workflows, autonomous operations, and physical AI, yet many organizations still struggle to connect emerging tools with the data required to make them useful. In the final installment of this three-part series, Kyle DuPont, Founder and CEO of DataXray (Ohalo), speaks with Maribeth Achterberg, CDO Magazine Editorial Board Member,…

New Ipsos research reveals why customer trust and emotional connection are critical to successful AI adoption in customer experience. 23.09.26

Real estate agents are getting more comfortable using artificial intelligence tools in their businesses, and many are planning to use them in additional ways over the next year.

Artificial intelligence has rapidly moved from experimentation to everyday business practice. Employees across industries are using AI tools to draft reports, analyse data, automate administrative tasks and accelerate decision-making. Yet despite growing confidence in the technology, many organisations are struggling to translate these gains into improved earnings.

Acuity Analytics surveyed around 80 senior asset management representatives across the Americas, Europe and Asia-Pacific on how AI and automation are changing key functions