Browsing: Adoption

CRM

Organizations are accelerating AI adoption, yet successful transformation depends on more than technology. Managers and frontline teams provide the context, accountability, and empathy needed to improve employee experience without weakening customer relationships.

Businesses have poured millions into AI tools over the past two years, yet most are still waiting to see a  return on their investment. Sebastien Marchon, CEO of expense management platform Rydoo, explores  how this gap has less to do with the tech itself and more about how confident employees feel using it.