Websites and apps for Stop & Shop and Hannaford are offline after their parent company experienced a network “security issue” on Monday.
Ahold Delhaize said in a statement that they took some systems offline to “help protect them” after the cyber incident as their teams take steps to assess and mitigate the issue.
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A spokesperson for the Dutch company confirmed to the Boston Globe that other store operations like refrigeration and sale systems are unaffected.
Both grocery chain’s apps and websites displayed maintenance messages to customers noting they are working to restore service as quickly as possible, and that they apologize for the inconvenience and appreciate everyone‘s patience.
Giant Food is also impacted, telling customers they could place delivery orders through third-party sites like Instacart, DoorDash and Uber Eats.
Stores, pharmacies and fuel stations remain open during normal business hours. Any unfulfilled orders placed through the websites or apps during the outage will be refunded.
It’s unclear when the apps and websites will be back up and running again.
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Ahold Delhaize is based in the Netherlands and has 17 local brands across nine countries, including five in the U.S. — Stop & Shop, Hannaford, Giant Food, The GIANT Company and Food Lion.
