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As young Chinese increasingly borrowthrough food-delivery and e-commerce apps, Chinese payment institutions, apart from banks, will no longer be allowed to list financial products such as loans and credit services among payment options at checkout, according to a new national policy set to take effect later this month.

In Search Engine Journal’s survey of search professionals, 39% saw traffic decline or remain flat while leads and conversions held or improved. Only 15% lost both traffic and conversions.

Organizations using customer relationship management (CRM) systems to automate cost rather than orchestrate customer experience are reaching a finite competitive ceiling, as artificial intelligence (AI) enables a transition from CRM as a passive repository to CRM as an orchestration engine that redesigns service delivery across enterprise functions