Consumer technology company Salmon dropped a new ad series highlighting app reliability, 24/7 support, and multi-layered security. These were highlighted as the brand’s core pillars of customer experience. As millions of Filipinos rely on the platform for daily financial services, the company prioritizes dependable digital availability alongside accessible credit and banking solutions. Offered through the Salmon app, these services enable customers to access revolving credit, in-store loans, motorcycle financing, and competitive savings products.
To ensure dependable access, Salmon maintains 99.9% app uptime, minimizing maintenance interruptions during peak periods like paydays and holidays. Customers can complete transactions using QR Ph, physical Salmon Cards, or single-use virtual cards featuring new details for safer online shopping. Extending service availability, Salmon Bank has begun extending branch operating hours until 8 p.m. Monday to Friday, starting with its Sta. Rosa branch. Additionally, Salmon combines automated support with 24/7 human agents reachable via in-app chat, phone, and email.
Highlighting service quality, Raffy Montemayor, co-founder of Salmon, stated: “Expanding access to financial products is only half of our job at Salmon. The other half is making these services feel good to use. We invest heavily in delivering product excellence, so our services work seamlessly in the background. That means our customers spend more time living and less time waiting for their finance app to work”.
To protect account holders, Salmon integrates multi-layered security, including facial verification for sensitive transactions and proactive detection of malicious apps. Depending on risk levels, the system notifies users or temporarily restricts sensitive activity.
