Salesforce, Inc. CRM reported second-quarter fiscal 2027 non-GAAP earnings of $5.90 per share, up 102.7% year over year. The bottom line beat the Zacks Consensus Estimate by 80.43%.
Revenues rose 10.8% year over year to $11.35 billion and topped the consensus mark by 0.25%. Growth reflected momentum in Slack, Agentforce and Informatica. Agentforce and Data 360 ARR reached nearly $3.9 billion, up more than 210% year over year.
Salesforce surpassed the Zacks Consensus Estimate for earnings in each of the trailing four quarters, the average surprise being 36.14%.
Salesforce, Inc. Price, Consensus and EPS Surprise
Salesforce, Inc. price-consensus-eps-surprise-chart | Salesforce, Inc. Quote
CRM’s Q2 Revenue Mix Shows Broad-Based Growth
Subscription and support revenues increased 11.7% year over year to $10.82 billion, including a $440 million contribution from Informatica. Professional services and other revenues declined 3.8% to $525 million.
Agentforce Apps generated $7.19 billion in subscription and support revenues, with constant-currency growth of 8%. Data 360, Headless Platform and Other contributed $3.62 billion and grew 20% in constant currency. Regionally, the Americas generated $7.4 billion, Europe $2.76 billion and Asia Pacific $1.17 billion, with constant-currency growth of 10%, 13% and 12%, respectively.
Current remaining performance obligation (cRPO) was $33.5 billion, up 14% year over year in constant currency. Total remaining performance obligation reached $66.3 billion, up 11%.
Salesforce’s Agentic AI Usage Accelerates
Agentforce ARR exceeded $1.5 billion, rising more than 240% year over year. Customers completed 3.2 billion Agentic Work Units in the quarter, up 97% sequentially, taking cumulative volume across Agentforce and Slack to 7.0 billion.
Slack posted its fastest quarterly net new annual order value growth since the acquisition, while Slackbot users increased more than 150% quarter over quarter. Bookings from Agentforce One Edition and Agentforce for Apps more than doubled sequentially. Management also noted that first-half net new annual order value growth significantly outpaced annual order value growth.
Data 360 ingested 104 trillion records in the quarter, up 355% year over year. Zero Copy ingestion reached 82 trillion records, up 731%, underscoring the rising usage of the company’s data layer alongside its agentic products.
CRM’s Profitability Reflects Investment Gains
Non-GAAP operating income increased 10.3% year over year to $3.87 billion. The non-GAAP operating margin was 34.1%, down 20 basis points, while the GAAP operating margin fell 230 basis points to 20.5%. Non-GAAP cost of revenues rose to 20% of revenues from 19%, while general and administrative expenses declined to 5% from 6%.
