The development of e-commerce has expanded business opportunities, facilitated the consumption of goods, and boosted the digital economy in Quang Ninh, but it also carries the potential for fraud, deception, and the leakage of personal data. Therefore, ensuring transaction security and protecting consumer rights is a pressing requirement for the sustainable development of e-commerce.
Báo Quảng Ninh•19/10/2026
Online trading on e-commerce platforms and social networks is becoming increasingly popular, helping businesses and households expand their markets and reduce transaction costs. In Quang Ninh , this activity is being promoted alongside the development of digital infrastructure, cashless payments, and the promotion of local products. However, the risks of commercial fraud, scams, and personal data leaks also necessitate enhanced management and consumer protection.
Mr. Nguyen Van Thoai, Deputy Head of the City Market Management Department, stated: Risks in e-commerce not only come from counterfeit goods, substandard goods, and misleading advertisements, but also from fake payment links, fraudulent activities, and the illegal collection of personal information. Businesses also face the risk of account access being compromised, customer data theft, brand impersonation, and damage to business operations and reputation. Between 2021 and 2025, the Quang Ninh Market Management force detected and handled 346 e-commerce violations, imposing fines exceeding 6 billion VND and seizing infringing goods worth over 11 billion VND. The dispersed nature of online transactions, rapidly changing information, and the potential geographical locations of buyers and sellers necessitate appropriate inspection and monitoring methods.
In light of this situation, the Quang Ninh Market Management force is strengthening its monitoring of business activities in the digital environment, focusing on detecting and handling the sale of counterfeit goods, smuggled goods, goods of unknown origin, and violating online stores.
Besides controlling goods, protecting personal data is also a critical requirement. Information about buyers’ phone numbers, addresses, accounts, and payment methods can be exploited for fraud and property theft if not properly protected. Therefore, regulatory agencies, businesses, and platform providers need to enhance their responsibility in ensuring information security throughout the entire transaction process.
To improve management efficiency, Quang Ninh has strengthened training and professional development for functional forces; promoted coordination, information exchange, inspection, and handling of violations on online platforms. For example, at the end of June, the Department of Industry and Trade organized a skills training conference for over 150 officials, civil servants, business owners, and enterprises in central wards. The focus was on e-commerce application skills, distinguishing genuine from counterfeit goods, and regulations on handling violations.
Alongside market management, the city is focusing on enhancing cybersecurity capabilities and protecting personal data. In mid-September 2026, over 500 delegates representing agencies, units, localities, and state-owned enterprises participated in an in-depth training conference on the Law on Cybersecurity and the Law on Personal Data Protection. The content focused on identifying risks of data leaks and losses, measures to protect information, and incident response procedures. Agencies and units were required to review security vulnerabilities, strictly implement data governance regulations, and strengthen coordination in cybersecurity inspections.
Immediately afterwards, the city police continued to organize a practical exercise on cybersecurity with more than 100 technical officers participating in practicing handling cyberattack situations. The exercise included detecting phishing emails, malware, system hijacking, and preventing unauthorized data extraction. This activity was assessed as having great significance in enhancing the capacity to respond to cybersecurity risks also posing challenges to the digital economy .
Lieutenant Colonel Vuong Tuan Anh, Deputy Head of the Cyber Security and High-Tech Crime Prevention Department of the Quang Ninh Provincial Police, stated: The development of e-commerce and the expansion of digital transactions also mean increasingly higher security requirements. Therefore, in the coming time, the city’s functional forces will continue to strengthen the management of business activities on social media and e-commerce platforms; control the origin of goods, tax obligations, seller information, and responsibility for handling complaints. In particular, it is necessary to improve the effectiveness of coordination between market management forces, the police, tax authorities, banks, and platform management units to promptly detect and prevent violations.
For businesses and individual entrepreneurs, complying with legal regulations, publicly disclosing product information, protecting customer data, and using secure payment methods should be considered a regular responsibility. Consumers also need to improve their skills in identifying counterfeit stores, checking the origin of goods, verifying payment information, and not providing passwords or authentication codes to unknown individuals.
Song Ha
Original article
https://baoquangninh.vn/dam-bao-an-toan-cho-hoat-dong-thuong-mai-dien-tu-post3424253.html
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