Browsing: operations

IntouchCX a global leader in AI-powered customer experience (CX) management, trust and safety, digital engagement, and back-office operations, has been positioned in the Horizon 2 end-to-end experience transformation, in the HFS Horizons Customer Experience Services 2026 report for its operations led approach to AI adoption and its model connecting advisory with delivery, from strategy through…

ServiceNow’s Daniel Wilks argues that customer experience often fails after the first conversation, when requests move into disconnected service, field, IT, finance, and fulfillment workflows. Arqiva shows how connected operations can turn context into resolution

Add preferred source Shanghai XNG (03666.HK) signed an agreement on October 30 with a Thai investor to sell 100% equity in the fully ceased XNG (Hong Kong) Catering Group for HK$800,000 (approximately $100,000), with the transaction completed the same day. The target group had unaudited net liabilities of approximately CNY 169.2 million (approximately $25.5 million)…

Media contacts: Brooke Coupal, communications, economic impact and research development specialist (email: Brooke_Coupal@uml.edu), and Nancy Cicco, associate director of media relations (email: Nancy_Cicco@uml.edu)

Ticketing technology company vivenu has launched a new integration that allows event organizers to manage ticket sales, inventory, pricing and other operations directly through artificial intelligence tools including ChatGPT, Claude and Codex, extending its AI capabilities beyond the company’s own platform.

Legal operations teams are finding that software built for sales pipelines can just as easily run investigations and member communications. As AI agents take on triage work, even nontechnical teams are building those workflows themselves.

Building on the vivenu AI Assistant, MCP Server enables event organizers to execute more than 100 vivenu actions from their familiar AI tools.

Pietra is an e-commerce operations platform from Pietra, Inc., co-founded by Ronak Trivedi and Pan Pan. It combines AI assistants with supplier sourcing, marketing tools, inventory storage and order fulfillment. Users can connect business data and add brand materials to a Brand Vault, which helps tailor AI responses to their business. Its workflows support campaign…

Discover how to navigate the complexities of ecommerce operations as an online retailer, with practical, real-world solutions.

Deep-tech venture capital firm Unicorn India Ventures (UIV) has launched operations in the US, appointing former Google executive Kishore Kanakamedala as Venture Partner to lead the expansion. The move aims to help Indian deep-tech startups access US markets, investors and technology ecosystems.