Mass. (WGGB/WSHM) – Thursday marked the third day that Stop and Shop customers haven’t been able to order their groceries online. A cybersecurity issue has forced Stop and Shop grocery store chains to take their web services offline on Tuesday
It’s day three without online ordering for Stop and Shop customers after a <a href="https://bitcomme.com/cybersecurity-awareness-month-2026-dont-make-it-easy-for-them/” title=”Cybersecurity Awareness Month 2026: Don’t make it easy for them”>cybersecurity issue forced the chain to take its website and app offline Tuesday.
In a statement, Stop and Shop said, “Stop & Shop is experiencing a security issue with our network, and we have proactively taken some systems offline to help protect them. As a result, our website and app are temporarily unavailable – but we are working as quickly as possible to restore them. There is no evidence that customer data was impacted as part of this issue. In the meantime, all Stop & Shop stores, pharmacies, and fuel stations are open and serving customers.”
With pickup ordering down, Stop and Shop offered $15 dollars off orders of 75 dollars or more on Doordash, Instacart, and Uber Eats. One local Doordash driver told Western Mass News he’s gone from one or two grocery orders a day, to about seven Stop and Shop orders a day since Tuesday.
It’s still unclear what caused the issue, or when online services will be restored.
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