Browsing: CRM

A proposal to build the first Wawa supermarket in South Carolina is moving forward after the Horry County Planning Commission approved a plan for a store, gas pumps and a car wash.

Passengers remember a well-handled disruption far more than an on-time flight, Sierra’s Erik Zahnlecker said, and AI agents can now give every traveler an immediate response. The same agents can use what they learn from passenger interactions to build relationships between trips and drive bookings, upgrades, and ancillary revenue that traditional marketing can’t match.

Boards want AI to deflect contacts and cut costs fast, but messy data and emotional customers tell a different story. QContact’s Stephen Butler-Emmett explains why CX leaders should augment first, automate second – starting with AI-powered quality assurance to protect customer trust

Rewards that don’t feel valuable or are too hard to earn are loyalty programs’ biggest shortcomings, an Arrivia survey found.

November 13th, 2026 · by Trefis TeamCRMYTD-17.3%SPYYTD+11.6%QQQYTD+12.3% Analyze CRM →

November 13th, 2026 · by Trefis TeamCRMYTD-17.3%SPYYTD+11.6%QQQYTD+12.3% Analyze CRM →

American Family Care rolled out conversational voice AI to answer calls and handle patients’ routine questions and tasks, allowing front desk staff to focus on patients already in the clinic.

American shoppers culling back but not cutting out holiday purchases | Retail Customer Experience

Front pagesponsored · Content Guru Agent Experience1h · 10:31 GMT · 6 min read

The Children’s Place files for bankruptcy protection | Retail Customer Experience