Browsing: CRM

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Letko Brosseau & Associates Inc. lifted its stake in Salesforce Inc. (NYSE:CRM – Free Report) by 11.9% in the third quarter, according to the company in its most recent 13F filing with the Securities and Exchange Commission. The firm owned 564,855 shares of the CRM provider’s stock after acquiring an additional 60,045 shares during the…

13-11-2026 By: Bob KoigiChannel: news Tags: Agencies Aviation Communication Creative Marketing

ServiceNow (NOW) has put its AI story front and center with the launch of Autonomous CRM Engine, an AI-native tool aimed at compressing complex CRM migrations and keeping implementations continuously tuned.

The age of agentic CX is officially here; getting the technology is simple enough, making sure it’s properly implemented, adopted and governed, is what today’s leaders are struggling with most. Here’s how you can prepare to safely take part in the agentic revolution.

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Dynamics 365 Contact Center went down for just under eight hours on Thursday, leaving agents unable to take voice and digital conversations. Microsoft restored access just after midnight GMT, but the wider Microsoft 365 outage was still in service degradation as of 11:00 GMT on Friday.

PartnerOne has acquired 3CLogic, an enterprise voice AI and customer experience platform used to automate customer interactions. The deal adds 3CLogic to PartnerOne’s portfolio of enterprise software companies

Ritholtz Wealth Management lifted its holdings in Salesforce Inc. (NYSE:CRM – Free Report) by 51.4% during the third quarter, according to the company in its most recent Form 13F filing with the Securities & Exchange Commission. The institutional investor owned 22,990 shares of the CRM provider’s stock after purchasing an additional 7,808 shares during the…

Service teams are under pressure to resolve more customer issues with less effort. But Miele’s Dr. Kashyap Dave argues that a technically correct fix can still fail the customer, and explains where automation should stop and human authority should take over.