Author: AdminBit

When an outage hits, the utility’s operational picture and customer experience (CX) often diverge. Control rooms may be managing feeder-level events, crews may be updating restoration plans, and call centers may be fielding thousands of questions without a synchronized view of which customers are affected, what crews know, and how confident the latest estimated time…

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In a world increasingly dominated by tech giants, the inspiring stories of small entrepreneurs are a beacon for innovation. Shopify’s recent announcement sheds light on the thriving ecosystem of partners that can turbocharge small businesses, providing them with tools, expertise, and a network that fosters growth. The narrative underscores the immense potential available for hard-working…

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