The Art of Relationship Design: An Immersive CX Experience
Organizations are navigating a fundamental shift in how relationships are built and sustained. AI is transforming interactions, customer expectations continue to rise, and loyalty is becoming increasingly difficult to earn.
The challenge for leaders is no longer whether customer experience matters, but how to intentionally design relationships that create lasting value for customers and businesses alike.
Join Ipsos for The Art of Relationship Design—an exclusive, invitation-only immersive CX experience bringing together customer experience, <a href="https://bitcomme.com/infosys-aster-named-leader-in-marketing-transformation/” title=”Infosys Aster named leader in marketing transformation”>marketing, and business leaders for an afternoon of thought-provoking ideas, meaningful conversations, and fresh perspectives on the future of CX.
Through a curated collection of exhibits, Ipsos thought leadership, global research, and facilitated discussions, guests will explore the forces shaping customer relationships today, from trust and human connection to loyalty, technology, and emerging expectations.
Guided by Ipsos CX leaders, attendees will move through a series of interactive gallery experiences designed to spark discussion, challenge assumptions, and inspire new thinking about how organizations can strengthen relationships and drive business growth.
- Helen Bywater-Smith – Global Head of CX Advisory, Ipsos
- Vik Sood – EVP and Service Line Leader, Customer and Employee Experience
- Donna Hui – SVP, Customer and Employee Experience
Date:Wednesday, October 7, 2026
Location: Suite 300 – 160 Bloor Street E, Ipsos Rosedale Room, Toronto, ON
