Dubai, UAE — Dubai National Insurance (DNI), one of the UAE’s leading insurers, has won the Best AI for Customer Satisfaction Award 2026 at the Customer Experience Live Awards Middle East.
The award recognises DNI’s use of artificial intelligence to strengthen customer engagement and deliver faster, more responsive and more tailored services across the customer journey.
Mr. Charbel Yazbeck, Chief Executive Officer of DNI, said: “We are honoured to receive this award, which reflects our focus on customer happiness. At DNI, we see AI as a key enabler of smarter, more seamless services that keep the customer at the heart of everything we do. This recognition is a testament to the dedication of our teams.”
The Customer Experience Live Awards Middle East recognise organisations demonstrating notable achievements in customer experience. The win reflects DNI’s focus on combining digital capabilities with a clear understanding of customer needs, and marks a further step in strengthening its customer proposition.
One of the leading Insurance Companies in UAE, Dubai National Insurance (DNI), has been operating since 1991 with branches in Abu Dhabi & Al Ain. We are a multiline insurer with products spanning across Motor, Medical, Travel, Home and various other commercial insurances like Group Medical, Group Life, Engineering, Marine, Property and Liability. Our expert team of insurance and reinsurance professionals will provide the best insurance policies at competitive rates in comparison to industry peers. Our hassle-free claims services will enhance our mutual relationship.
DNI puts customer experience, innovation, <a href="https://bitcomme.com/boosting-competition-and-productivity-in-the-financial-sector/” title=”Boosting competition and productivity in the financial sector”>financial stability, and value creation on our priority list with the approach to design tailored solutions based on a comprehensive understanding of customers and protection needs.
DNI has engaged in broadening its distribution platforms and entered strategic partnerships for underwriting growth.
