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Zoom CX: The customer experience platform
Bring teams together across touchpoints, resolve issues faster, and turn your customers into loyal fans with connection-first Zoom CX.
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Smart service. Stronger
connections. Better outcomes.
Give customers a reason to stay with automation and insights that elevate every interaction.
Make self-service work for you,
and your customers
When bots can’t resolve issues or carry context through interactions, both customers and agents pay the price. See how Zoom Virtual Agent makes it work.
- Provide 24/7 assistance across chat and voice, with fast deployment and lower cost of ownership.
- Use agentic AI to complete complex tasks, adapt in real time, and seamlessly escalate to live agents when needed.
- Carry context through every channel and reinforce your brand voice with customizable, conversational AI.
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Find out how much you can save with Zoom CX
Take the impact assessment to see how Zoom CX can help you reduce costs, boost satisfaction, and keep your agents:
- Estimate your annual savings
- Quantify the impact of faster resolution, higher agent and customer satisfaction, and improved retention
- See how you can scale operations without scaling costs
Take the assessmentTake the assessment
Customer stories
Companies are achieving more
with Zoom
Cricut slashed call abandonment rates by 90% with Zoom
“By integrating AI functionalities across Zoom CX, we’ve achieved a 50% self-service containment rate, freeing agents to handle complex inquiries.”
– Kaushik Tilve, Manager of Systems and Technology
Major League Baseball™ and Zoom expand the employee-fan experience
“The combination of smarter routing, faster resolution, and the ability to personalize support has led to more satisfied fans.”
– Neil Boland, Senior Vice President of Technology
Oxfordshire county council
“I think it was like being in a toy shop when it came to technology. What we saw with Zoom was this awesome product that came with a price we could afford.”
– Richard Merritt, Service Delivery Manager
Cricut slashed call abandonment rates by 90% with Zoom
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Our best-in-class customer experience solutions
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Zoom Virtual Agent does more than answer questions — it completes tasks end to end, so customers can resolve issues faster, agents can focus on complex conversations, and your business can reduce costs.
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Transform your customer experiences with an AI-first CX solution that connects customer journeys across channels, handles routine tasks, and frees agents to focus on complex issues — delivering faster resolutions, reduced customer effort, and loyalty-building service.
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Balance efficiency and experience with AI that keeps the right agents in the right place at the right time — and helps ensure every interaction meets your quality standard.
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Zoom CX Insights is an agentic intelligence layer that turns customer data into business impact, no dashboards or data scientists needed. It helps CX and cross-functional leaders quickly get answers from AI signals using simple natural language.
Contact our sales team
Talk to one of our experts and see how you can make work simpler, faster, and
smarter for your teams.
