Today, we’re announcing an integration with OpenAI’s ChatGPT that brings Yelp Reservations and Waitlist directly to ChatGPT users, allowing people to book a table or join a waitlist through Yelp—all without leaving their chat. This builds on our existing content integration, which provides ChatGPT users with reliable local recommendations by surfacing Yelp’s trusted reviews, ratings, photos, and business details directly within the chat experience. Together, Yelp Reservations, Waitlist and content make it easy for people to go from discovery to action, right from where the conversation happens.
Reserve a table or join the waitlist directly from ChatGPT
In our recent Morning Consult research, nearly two-thirds of respondents (65%) say being able to take action, such as making a reservation, on trusted platforms is important when using AI tools for local discovery.
Making plans to visit great local spots is easier than ever. ChatGPT users can now seamlessly access Yelp Reservations and Waitlist to book a table or join the waitlist at thousands of top restaurants across the U.S. and Canada, without leaving the chat. Once booked, users can make changes to their reservations directly through Yelp. By bringing Yelp’s trusted booking capabilities directly into the ChatGPT experience, we’re helping people go from finding the right restaurant to easily securing their spot. For restaurants using Yelp Guest Manager this integration expands their access to the largest restaurant consumer network in the U.S.,* helping them fill more tables and reach more guests exactly when discovery happens.
Building on a growing AI ecosystem
The OpenAI integration is the latest step forward in our aim to power local discovery across the AI ecosystem with Yelp’s trusted content, comprehensive business data, and task completion features.
We know people are looking for trusted sources in AI search, research shows that while 65% of Americans have used AI search, only 15% trust it “a lot,” and 72% say AI platforms should always show where information comes from. Through robust APIs, MCP apps, and data partnerships, we’re helping large platforms and emerging AI innovators alike enhance their answers and user experiences with Yelp’s local business content and features that allow them to easily complete tasks. These integrations also provide a seamless path for users to turn to Yelp to manage reservations, connect with businesses directly, and find more details on Yelp to make informed decisions.
With Yelp’s local content and task completion features, platforms like ChatGPT, Apple Maps, Amazon’s Alexa+, Microsoft Bing, DuckDuckGo, Yahoo!, leading automotive brands, and more, are delivering Yelp-powered recommendations and helping people make reservations, join a waitlist and request quotes from service providers. As we continue to expand access to our authentic human content and task completion features across ChatGPT and other AI search providers, we’re meeting consumers wherever they begin their local search, so their next meal, service project, or errand is powered by reliable, community-driven information and an easy way to take action.
This momentum extends beyond partnerships—Yelp is also leading in organic AI citations. In fact, Yelp is the most cited home services discovery platform, with a 3.4x lead in citations over its nearest competitor across major AI platforms. For the millions of businesses on Yelp, this means their business is more likely to be surfaced in key discovery moments where consumers are actively making local decisions on AI platforms, giving them a meaningful visibility advantage.
Our focus remains clear: connect people with great local businesses through trustworthy information and the ability to easily get things done, on Yelp and wherever people ask for local recommendations. Stay tuned for more to come.
*Comscore Media Metrix®, based on Yelp and Reserve with Google collective monthly average number of visitors in the U.S. in 2024 when compared to other Reserve with Google integrations.
