- CRM
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A month has gone by since the last earnings report for Salesforce (CRM). Shares have lost about 5.5% in that time frame, underperforming the S&P 500.
But investors have to be wondering, will the recent negative trend continue leading up to its next earnings release, or is Salesforce due for a breakout? Well, first let’s take a quick look at its latest earnings report in order to get a better handle on the recent catalysts for Salesforce, Inc. before we dive into how investors and analysts have reacted as of late.
Salesforce Q2 Earnings Beat on Investment Gains, Revenue View Raised
Salesforce reported second-quarter fiscal 2027 non-GAAP earnings of $5.90 per share, up 102.7% year over year. The bottom line beat the Zacks Consensus Estimate by 80.43%.
Revenues rose 10.8% year over year to $11.35 billion and topped the consensus mark by 0.25%. Growth reflected momentum in Slack, Agentforce and Informatica. Agentforce and Data 360 ARR reached nearly $3.9 billion, up more than 210% year over year.
CRM’s Q2 Revenue Mix Shows Broad-Based Growth
Subscription and support revenues increased 11.7% year over year to $10.82 billion, including a $440 million contribution from Informatica. Professional services and other revenues declined 3.8% to $525 million.
Agentforce Apps generated $7.19 billion in subscription and support revenues, with constant-currency growth of 8%. Data 360, Headless Platform and Other contributed $3.62 billion and grew 20% in constant currency. Regionally, the Americas generated $7.4 billion, Europe $2.76 billion and Asia Pacific $1.17 billion, with constant-currency growth of 10%, 13% and 12%, respectively.
Current remaining performance obligation (cRPO) was $33.5 billion, up 14% year over year in constant currency. Total remaining performance obligation reached $66.3 billion, up 11%.
Salesforce’s Agentic AI Usage Accelerates
Agentforce ARR exceeded $1.5 billion, rising more than 240% year over year. Customers completed 3.2 billion Agentic Work Units in the quarter, up 97% sequentially, taking cumulative volume across Agentforce and Slack to 7.0 billion.
Slack posted its fastest quarterly net new annual order value growth since the acquisition, while Slackbot users increased more than 150% quarter over quarter. Bookings from Agentforce One Edition and Agentforce for Apps more than doubled sequentially. Management also noted that first-half net new annual order value growth significantly outpaced annual order value growth.
Data 360 ingested 104 trillion records in the quarter, up 355% year over year. Zero Copy ingestion reached 82 trillion records, up 731%, underscoring the rising usage of the company’s data layer alongside its agentic products.
