UJET has appointed Jason Royer as chief financial officer as the customer experience software company prepares to launch its Agentic Experience Orchestration (AXO) platform, a move that strengthens its executive team ahead of the next phase of growth in AI-powered customer engagement.
Royer will lead UJET’s finance organization, overseeing financial strategy, capital management and operational planning as the company expands its artificial intelligence platform. The appointment comes as UJET readies the general availability launch of AXO in the second half of 2026, positioning the platform to combine AI agents and human agents within a unified customer service environment.
The leadership addition reflects UJET’s broader effort to scale its business as customer experience technology evolves beyond traditional contact center software. Companies across the sector are increasingly investing in AI platforms capable of automating routine interactions while enabling human agents to manage more complex customer issues, creating demand for systems that coordinate both forms of engagement.
“Agentic AI is ushering in the next era of customer experience – but the human touch remains essential. There’s growing demand to bring the two together, which is exactly what AXO enables,” said Vasili Triant, chief executive officer of UJET. “As UJET moves beyond the legacy CCaaS category and defines a new market, we need a CFO who can help us scale with both ambition and discipline. Jason brings that rare combination, with experience leading finance organizations and working closely with investors.”
Royer joins UJET with experience spanning venture-backed, private equity-backed and public companies, as well as a decade in capital markets. Most recently, he served as senior vice president of finance at Corel Corporation, where he led the finance organization through a corporate carveout and sale process under private equity ownership by KKR and later Vector Capital.
Earlier in his career, Royer held finance leadership positions at Valmont Industries, TechnologyAdvice, Swivel and Spiceworks. His background also includes 10 years in investment banking, equity research and institutional sales, providing experience across fundraising, financial operations and growth-stage corporate strategy.
Royer said his priorities will include strengthening UJET’s financial infrastructure while helping the company adapt its commercial model for the expanding role of artificial intelligence in customer experience.
“UJET is uniquely positioned with a modern platform, category-defining technologies, and a clear opportunity to lead innovation in the customer experience market,” Royer said. “The company has a solid foundation to build upon, and this next chapter will focus on balancing strategic investment with sustainable growth. Key to this transition will be modernizing UJET’s pricing models for the AI era, delivering product packages aligned with performance, predictability, and customer value.”
Based in Austin, Texas, Royer will work alongside Triant and the company’s growing leadership presence in the region. His appointment follows several executive hires made after UJET’s $76 million Series D financing round, including the appointment of Triant as chief executive officer in 2025 and Ian Peters-Campbell as chief technology officer to lead the company’s AI-focused product strategy.
The additions underscore UJET’s efforts to build leadership capabilities as enterprises increasingly adopt artificial intelligence to improve customer service operations. As organizations seek to automate interactions while maintaining service quality, vendors are competing to deliver platforms that integrate AI-driven workflows with human expertise rather than treating them as separate systems.
UJET plans to make its Agentic Experience Orchestration platform generally available during the second half of 2026. The cloud-native platform is designed to support AI-powered customer engagement through automation, analytics and multimodal communications while helping organizations manage customer interactions across digital and voice channels. The company says its technology combines agentic AI with cloud architecture and data analytics to improve operational efficiency, customer experiences and decision-making as businesses modernize their customer service operations.
