Browsing: workforce

Five lawmakers serving on the Homeland Security Committee said Congress didn’t know enough about the Trump administration’s changes to the cybersecurity agency.

LSE economists, two of them Treasury advisers until recently, put UK productivity growth at “an annualized productivity growth of 1.6 per cent between 2024 Q3 and 2026 Q1, compared with only 0.3 per cent over the decade preceding 2024 Q3”. The tax records underpinning that finding show employment falling by 133,000, where official statistics report…

The Dubai Government Human Resources Department (DGHR) has announced the adoption of the ‘Workforce Productivity Measurement System’ as a unified government-wide system following a five-year development journey.

Disconnected artificial intelligence tools are inadvertently creating more manual work for employees rather than driving true efficiency. 

The contact center’s unit of value is changing. For years, the dominant metric was deflection — how many interactions could be kept away from a live agent. That framing is showing its limits. A deflected contact that isn’t actually resolved just moves cost somewhere else: a callback, a repeat interaction, a churned customer. The more…

UW-Milwaukee chancellor to highlight innovation, entrepreneurship and talent retention; joined by UWs Regent President Kyle Weatherly, UWs Interim President Renée Wachter, UW-Stout Chancellor Katherine Frank and UW-Parkside Lynn Akey

Salomé BaslandzeResearch Economist and Associate Adviser Zach EdwardsRichmond Fed John GrahamDuke University’s Fuqua School of Business Ty McClureEconomic Research Analyst Michael Dwight SparksEconomic Research Analyst