Browsing: work

CRM

This week’s developments show why workforce planning must connect automation, employee capacity, governance, and customer service outcomes. CX organizations need to understand which work disappears, which moves to AI, and which still requires human judgment.

This past week in Washington, America’s tech titans met with President Trump to talk about, well, the future of humanity … specifically, will AI, artificial intelligence, mark the end of civilization as we know it? Only slightly less grave and only slightly less depressing, there’s a related, more immediate question: Will AI take our jobs?

We spent several weeks testing current AI tools on macOS Sequoia and the latest Apple Silicon hardware. The goal was to identify which apps deliver real speed gains for people who handle research, writing, meetings, and project work every day. Tools were scored on four factors: how deeply they integrate with macOS features, whether they…