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Customer relationship management (CRM) platforms, no matter how prominent they may be, don’t always last forever. Every now and then, a CRM is retired. For example, Highrise closed new subscriptions and stopped updates to its CRM in 2018, and Zendesk announced last year that it will be retiring its Zendesk Sell product in 2027.

The holidays are coming, and so are the time-off requests. Half the team wants the same week off, some of the busiest sales days are approaching, work needs to be finalized before next year, and you’re left figuring out who gets to spend the holidays at home and who has to work.

A few years ago I was asked to look at an executive dashboard that tracked sales pipeline across global regions. One region showed zero pipeline. Not low. Zero.

VTV.vn – From fake websites to scams involving impersonating delivery personnel, buyers need to stay updated on fraudulent tactics, proactively identify and prevent them when shopping online at the end of the year.

The next face helping you solve a banking problem or book a flight may belong to a celebrity who’s not actually there. A study co-authored by Iowa State researcher Lingyao (Ivy) Yuan reveals that AI-generated celebrity “digital twins” can shape customer perceptions in powerful ways, making people more likely to trust a service and even…

Your phone is usually nearby when ten free minutes appear, whether you are waiting for a train or taking a quick break between device troubleshooting sessions. Instead of letting short-form feeds take over those gaps, you can use that downtime for quick, tech-focused micro-tasks.

On Oct. 1, threat researchers reported that the China-linked group behind Warlock ransomware, which Microsoft tracks as Storm-2603, had attacked at least four organizations in the prior two months. A water utility and a telecommunications provider were among them, along with a regional government body and a university. This all occurred in Portuguese- and Spanish-speaking…

Southeast Asian consumers are turning to generative AI to discover products, with one in four (24%) now using it as part of their shopping journey. That adds another layer to a journey that may already span creators, social commerce, retail media and marketplaces before a purchase is made.

International politics today feels like a collective sleepwalk into the abyss. Three trends are particularly alarming. Artificial intelligence is globalising and turbocharging old and new threats. Meanwhile, no state is strong enough to impose order. And, as in earlier periods of global crisis, geopolitical blocs are hardening, with international cooperation increasingly portrayed as weakness. Alas,…

Customer relationship management (CRM) started out as a digital rolodex — a way to organize customer contact information in a centralized database. The technology has since evolved to include sophisticated data analytics and reporting, AI-based sales insights, automated data entry and deep integrations with other important business software.