Browsing: What

Walk into the back office of almost any major bank today, and you’ll find software doing work that used to belong to a person. It pulls customer records, verifies documents, checks credit histories, and flags discrepancies. This is Robotic Process Automation (RPA): rules-based software “bots” that replicate the repetitive, manual steps a human employee would…

People are searching in fundamentally different ways, using cameras, conversations, and keywords to find what they want. At the same time, discovery is happening before many searches, as recommendation engines curate content and help people develop preferences before they ever type a query.