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Customer relationship management (CRM) tools have long been table stakes for organizations that need to track information about interactions with their customers, clients, partners, vendors, and more. But as businesses scale and customer journeys grow in complexity, professionals start to lose more and more time to task-switching across dashboards, databases, meeting notes, and inboxes. It’s…

As employers recalibrate return-to-office expectations in the years after the COVID-19 pandemic, they continue to confront requests from employees for remote work as an accommodation. In this Legal Update, we review the current state of the law surrounding remote work as an accommodation and provide tips for employers to consider when dealing with remote work…