Browsing: ways

72% of shoppers consider rewards or cashback categories when deciding which credit card to use for an online purchase, according to a survey of shoppers by FinanceBuzz in partnership with Bank of America. That’s a sign shoppers are thinking about their cards as active money-saving tools, not just a way to pay.

Generative AI and agentic AI have several use cases in the contact center, from handling routine and predictable customer interactions to coaching human agents through specific customer resolutions. As the year has unfolded, there has been a definite shift in user sentiment as AI proves its value to both agents and customers. Below are four…