Browsing: transformed

CRM

At CCW Nashville, IAA and Five9 shared how an employee-first, AI-enabled contact centre strategy increased digital engagement, reduced case backlogs and improved NPS. The transformation shows why agent experience, trusted data and strategic partnerships are central to modern CX.

GoDaddy is one of the world’s largest domain registrar and web hosting companies, serving more than 20 million customers and managing approximately 82 million domain names. At that scale, access to timely business data directly affects how quickly the company can act. When GoDaddy’s analytics infrastructure faced challenges under the weight of thousands of dashboards,…