Browsing: support

Add to Google Preferred Sources Dyson is expanding the customer support model it has tested and refined in South Korea over several years into a global policy called “Never Without Your Dyson.” The core principle is taking responsibility for the entire product ownership journey, from purchase to repair and maintenance. In South Korea, service processing…

When people think of where startups are founded, major cities and technological hubs like San Francisco and the Silicon Valley, often come to mind. But you don’t have to be in a major tech hub to build a successful business. Across the Tri-Cities, entrepreneurs of all kinds are showing that innovation can thrive close to…

Scaling support operations requires handling rising ticket volumes, meeting strict Service Level Agreements (SLAs), adapting to evolving compliance requirements, and maintaining documentation that quickly becomes outdated, all without proportional increases in headcount. In many teams, the knowledge required to resolve tickets is fragmented across SOPs, recordings, and tribal expertise, forcing analysts to spend significant time…

In 2024, Marquette’s Backpack Program and Career Closet were brought together in Holthusen Hall to create a “basic needs resource center” with greater visibility and easier access for students. Since then, what is now known as Iggy’s Market has quickly become a hub for student support and sustainability efforts on campus. 

How to Use Automated Emails for Customer Support Your free business.com+ membership unlocks exclusive tech deals and advisor supportJoin FreeAdvertising Disclosure

Congrats – you’ve started a company. Your first users are trickling in. One customer channel has become ten, and occasional emails are starting to show up, too. You want to add a chat widget to your website so prospects can talk to you, and now you’re wondering whether it’s time to bring in a tool…

Professors Tom Griffiths (left) and Arthur Spirling (right) are co-directors of Data and Intelligent Systems (DaIS). 

IT issues can be costly for businesses and drive employees to tears – or even to quit. Could a new generation of AI-enhanced support software finally change that?

The National Agency for Science and Engineering Infrastructure (NASENI)has launched its Xceler8 Accelerator Programme, offering up to $25,000 in support to each of 25 Nigerian science, engineering and technology startups for a three-month acceleration cycle.

For the past 25 years, one discipline has been revolutionizing epidemiology: phylodynamics. By using genetic sequences, scientists can study how pathogens evolve. Thanks to mathematics, these data can be coherently organized into phylogenetic trees, with each branch representing a chain of transmission and each leaf representing an individual’s infection. The length of the branches can…