Browsing: success

When it comes to software, selling is only half the job. Tech companies also need people who can make sure customers stick around and get their money’s worth. That’s where customer success professionals come in — whose job is to guide clients through onboarding, while deploying products and explaining their nuances, helping solve technical snags…

Marketing has long since moved on from a “spray and pray” approach. Today campaigns are often surgically targeted, planned, and tracked, but many marketers aren’t confident about how to measure the effects of their efforts.

Today more than ever, marketers are expected to justify the costs of their programs with data. Content marketing is no different. From basic web analytics to platforms that score and track leads throughout the sales process, you can gather tons of metrics on your audience and your programs. The challenge is determining which ones help…

You can no longer buy attention through brute-force media reach alone. Across mobile, desktop, and in the living room, people decide in milliseconds whether to watch or skip. To get more out of our own budgets, Google’s creative, media, and measurement teams overhauled how we build YouTube creative around three rules: