Browsing: strategy

04-11-2026 By Michelle Waweru | Channel: finance  | Tags: East Africa Government Investment Kenya

04-11-2026 By Michelle Waweru | Channel: finance  | Tags: East Africa Government Investment Kenya

For many mid-market businesses, adopting AI isn’t simply a technology decision. It’s a question of knowing where to start, which solutions make sense, and how to turn an investment into measurable results. That’s where the right technology partner can make all the difference

As technology makes much of good CX table stakes, every interaction becomes an opportunity to build or lose customers’ loyalty, and all parts of the business will need to get on board for good CX.

Search algorithm changes can disrupt rankings, traffic, and leads without warning. Insights from SEO experts explain how to respond with stronger content, technical improvements, and clearer search intent. Learn which pages to protect, refresh, merge, or rebuild when performance shifts.

OCT. 28, 2026 – Davis Wright Tremaine LLP, a nationally recognized leader in legal services innovation, is proud to announce a new peer-learning AI program that brings lawyers together to explore where AI meets the human side of the profession. The firm developed the training in collaboration with Keep Company, a platform that enables organizations…

When you’re marketing to other businesses, longer conversion paths are the norm. B2B consumers tend to take longer to make a buying decision and need plenty of research along the way. Using content marketing to support each part of the sale funnel helps you close your deal easier. But where do you start and what type of content…

Strategy shares fell 11% in a week, and an almost 8% drop on Friday did most of the damage, after a record $6.3 billion Binance hack knocked bitcoin below $80,000 and hit crypto stocks, Coinbase included.

MSPs face pressure to turn AI adoption into measurable results. Here’s how internal productivity and evolving customer needs are reshaping AI strategies.

Diabolocom founder and CEO Frédéric Durand tells CX Today why chasing the empty contact center misses the point. With 89% of CX leaders still expecting humans to play a key role, he argues AI should remove the friction between agents and customers, not the agents themselves.