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October 12th, 2026 · by Trefis TeamCRMYTD-12.9%SPYYTD+14.8%QQQYTD+22.6% Analyze CRM →

Most companies track AI as a software line item. But AI is increasingly doing the work, not just supporting it, and that means the real question isn’t “how much are we spending on AI?” but “what outcomes is it producing, and who owns them?”

After an over 20-day restriction, City College’s student printing service PaperCut remains unavailable for off-campus access. The system continues to operate on campus, but students cannot send documents from off-campus computers or personal devices to campus printers.

As artificial intelligence aka Super Intelligence, as per our Honorable US President Donald Trump continues to become deeply integrated into enterprise environments, AI agents are increasingly being trusted to perform tasks, access information, and make decisions on behalf of employees. 

Shopify (TSX: SHOP) is trying to make sure the next online store doesn’t look like a store at all.

Businesses are confident their AI-to-human handoffs preserve context, but customers tell a different story. Five9’s Matt Ladley explains why transfers still break down, what a seamless handoff should look like, and how orchestration keeps AI and human agents working as one

Databricks has acquired Row Zero and its spreadsheet technology developed for both human and AI agent users.

The promise of a self-updating CRM is easy to understand. Calls, emails, meetings, and other signals arrive without asking every person to become a perfect data clerk. AI gets a richer account history, teams spend less time logging activity, and recommendations reflect more of what actually happened.

Would you trust an AI agent to run your Amazon store? That future may be near. But true AI transformation requires moving beyond “gap-filling” AI tools. It requires building an infrastructure layer that lets AI agents create and manage their own workflows. We asked 7 e-commerce industry veterans what’s still broken and what needs to…

Why backlinks remain a critical trust signal even as AI search tools like ChatGPT and Google Gemini reshape how patients find dentists