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CRM

Customer engagement AI can now identify intent, choose a next step, and personalize a response in real time. This week’s news from ServiceNow, Coforge, Pacsun, and Orange France shows the harder test is whether the business can follow through when the customer acts.

Every October, Cybersecurity Awareness Month pushes security teams to look at where threats are heading. This year, most of that conversation is about AI finding vulnerabilities faster. The worry is fair. AI lets an attacker try every variation of an exploit in the time it used to take a person to try one. But defenders…

Cybersecurity Awareness Month serves as a great reminder that staying ahead of threats requires more than keeping up with the latest technology. As AI continues to change the threat landscape, it is worth taking a closer look at how we measure our ability to respond. And increasingly, we measure it in seconds. 

Add preferred source SK Telecom has reclaimed the No. 1 position in the mobile communications category of the 2026 Korean Customer Satisfaction Index (KCSI), completing a sweep of all three major customer satisfaction surveys in South Korea. The achievement comes one year after the company lost the KCSI title it had held for 27 consecutive…