Browsing: shoppers

In 2021 CSA Research, a Massachusetts-based consultancy, surveyed 9,909 consumers in 33 countries. Forty percent of respondents said they would not buy from a website in a foreign language.

Kazakh consumers spent 3.77 trillion tenge (about $8.2 billion) on online purchases in 2025, roughly 50% more than two years earlier. E-commerce now accounts for 14.3% of the country’s retail market, with most sales taking place through marketplaces such as Kaspi.kz, Wildberries, and Ozon.

Reveni has published research showing that 92% of consumers would not buy from a retailer again after a poor returns experience. The study also found that 89% of shoppers consider the returns window before making a purchase.

AI-referred shoppers on Shopify convert at nearly 50% higher rates and carry 14% higher average order values than organic search. Here’s what the early data says about how AI is reshaping commerce—and why the window to act is right now.

The grocer’s customers can now use an AI tool on the app and website as well clip digital coupons directly from its revamped, interactive weekly ad.

Nearly half of back-to-school shoppers will tap buy now, pay later option | Retail Customer Experience

New survey results show that retailers are not the only ones preparing for the 2026 holiday season. Online shoppers are thinking ahead — and their answers about how and when they expect to shop have implications for merchants.

Too soon to think about the holidays? Not if you’re a retailer trying to stay ahead of shifting consumer preferences.

Consumers shopping for back-to-school items are looking for value, comfort and style, according to a Circana, LLC survey that also revealed over half, 57%, are very concerned or somewhat concerned about price increases.