Browsing: shoppers

Price comparisons and narrowing down gift ideas are some of the ways consumers are using AI this season. But maintaining autonomy in the buying process remains important to shoppers.

Revolve is notifying customers after a breach exposed saved card numbers and expiration dates. State filings list at least 197,072 affected residents across five states.

PETALING JAYA: Malaysians have become seasoned online shoppers, accustomed to flash sales, vouchers, free shipping and the endless ritual of comparing prices across platforms.

Consumers are scrutinizing quality given increasing prices, with a majority stating price and quality need to align.

Blue Yonder has published survey findings showing that 84% of Australian shoppers would cut back or stop buying from retailers that restrict returns for frequent returners. The study also found that refund speed was the top returns priority for Australian respondents.

Forrester expects one in 20 shoppers to swap browsing for conversations with AI, and CX teams to start rehiring after two years of cuts. Its analysts spoke with CX Today to explain what the 2027 predictions mean for brands trying to earn trust, rather than just automate their way forward.

From new products to store layouts, retailers use virtual consumers to predict buying behavior, cut development costs

You can picture the shoes you want: white with teal and orange details, finished with a translucent sole. Getting a shopping website to find them can take several searches, especially when the seller’s description leaves out the details you care about. A product photograph may contain the answer, but a search engine built around matching…

AI traffic to UK retail sites has surged, but many small stores are invisible to it. We share how to get your site seen by AI shopping tools.

Great customer service has always been a competitive advantage in retail. But with shoppers able to compare prices, research products and buy online in seconds, the experience they receive in-store can mean the difference between making a sale and losing a customer.