Browsing: shoppers

Holiday shoppers starting earlier, budgets climb to $849 | Retail Customer Experience

Two major online retailers have been accused of misleading consumers in the sale of products online.

Holiday shoppers, facing economic challenges, likely won’t spend less this season. What they will change, however, is how they spend.

A brand can secure space in a dispensary and pay for promotions without knowing whether consumers can find its products online or hear about them from a budtender. A retailer can have a busy store without seeing the obstacles customers and employees encounter during a visit.

BySolution BoxesPublished about 2 hours ago•6 min read Photo byGrowtikaonUnsplash

Most fashion shoppers don’t trust AI to make purchases | Retail Customer Experience

The findings show that 90% of Indians notice festive advertising on social media, while three in four discover products through app notifications. Seventy-five per cent of respondents said they pay attention to festive content on idle TV screens, 67% browse their phones while the television is on, and 68% allow festive content to play in…

Per new research from Quantum Metrics, which surveyed 1,500 US and UK consumers, it would seem not so much. The primary issue is “a listening gap” wherein digital brands seem to take customer feedback but “consumers never see action or a response that shows they were heard.”

Holiday shoppers are embracing AI assistants while prioritizing value and trust, according to the Cordial research report, “Holiday 2026: Consumer Shopping Insights.”

The share of those who say AI will make holiday shopping easier is down year over year, but most shoppers trust it with shipping updates or product research, a Sinch survey found.