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Browsing: Service
Our findings on AI customer service versus human support from our CX-focused study reveal vital insights into what consumers really value.
As part of its efforts to simplify customer interactions, Comcast has eliminated more than 30 million service interactions so far in 2026, executives said on an earnings call.
European airline easyJet has brought customer conversations into Microsoft Dynamics 365 Contact Centre, helping advisers find answers faster, resolve more routine enquiries automatically, and further enhance its service for customers.
New digital tool helps franchise owners run more productive, customer-focused stores
Trade union leaders have pushed back against the Government’s threat to dismiss unproductive public servants, arguing that workers cannot be held solely responsible for poor productivity when many lack the tools, equipment and support needed to perform their duties.
EcoShield Celebrates First Customer Service Appreciation Week, Honoring the People Behind Every Call
EcoShield Pest Solutions recognizes the everyday dedication of its customer Experience Team with a week of connection, celebration, and heartfelt appreciation.
Enterprise customer service vendor Scaled Cognition Inc. is introducing a text-to-speech model today that it says provides more accurate pronunciation of account numbers, addresses and other details at a lower cost than competing services.
New research finds more than 8 in 10 U.S. adults 50+ surveyed would consider leaving a company when automation leaves no way to reach a human, underscoring a service model that uses AI to support, not replace, human help.
PlanSource Benefits Administration Inc. launched Benefits Agent, an artificial-intelligence-powered assistant designed to help employees understand and manage workplace benefits. The tool can answer questions about benefits coverage and eligibility, and it can assist with tasks such as updating coverage, uploading documentation and managing beneficiary information.
She treated herself to a lipstick set from a new makeup brand. The packaging looked elegant, and the purchase was reasonably priced.