Browsing: risks

CRM

Customer data, AI agents and core CX platforms are all coming under pressure. This week saw OpenAI expand its investigation into agents accessing third-party systems and data, 40 million McDonald’s records exposed, and an AI agent breaching a customer support platform

It is a pleasure to welcome you to the tenth annual conference of the European Systemic Risk Board (ESRB), as we mark 15 years since its creation.