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CRM

Karthik Suri, Chief Product and Corporate Strategy Officer at Sprinklr, explains why AI customer service must move beyond containment and automation, helping CX leaders balance efficiency, trust, governance, and more personal customer outcomes at scale

AI makes it possible to generate code faster than teams can understand and support it. In this episode, Honeycomb cofounder and CTO Charity Majors joined Ben to discuss how that shift changes the work of building reliable software. Charity explained how observability helps teams connect changes with outcomes, why nondeterministic systems need “more rigor, not…

RioCan Real Estate Investment Trust has quietly built a solid track record for investors, and the unit price now asks a pointed question about whether the underlying cash flows justify today’s valuation. With the spotlight squarely on what the trust can generate in rent and related income over time, the issue is less about recent…