Browsing: operations

Scaling support operations requires handling rising ticket volumes, meeting strict Service Level Agreements (SLAs), adapting to evolving compliance requirements, and maintaining documentation that quickly becomes outdated, all without proportional increases in headcount. In many teams, the knowledge required to resolve tickets is fragmented across SOPs, recordings, and tribal expertise, forcing analysts to spend significant time…

The U.S. National Science Foundation is establishing the NSF National Artificial Intelligence Research Resource Operations Center (NSF NAIRR-OC) to strengthen the nation’s capacity for AI research and AI-enabled scientific discovery. The investment will provide the operational foundation for NAIRR, a national public-private effort designed to expand access to advanced AI research capabilities and expertise, contributing…