Browsing: Missing

Organizations are accelerating AI adoption, yet successful transformation depends on more than technology. Managers and frontline teams provide the context, accountability, and empathy needed to improve employee experience without weakening customer relationships.

Salesforce has agreed to acquire Braze for $5.66B, adding real-time customer engagement to its CRM, data, AI, and content stack. But Constellation Research’s Liz Miller argues the deal is really about one missing piece: the execution engine that turns customer insight into action.

More founders are choosing to build without venture capital, and community builders who only program pitch nights and investor mixers risk losing them without ever noticing.

The S&P 500 (SNPINDEX:^GSPC) closed at a record high earlier this month. It isn’t cheap, either, trading at around 26 times earnings versus a 10-year average of about 24 (Measured against the next 12 months’ expected earnings, it’s in line with its 10-year average.) With stocks near a record, it may be tempting to step…

Leaders in Northern Kentucky’s third-largest city are trying to reassure residents after two separate audits found poor bookkeeping that led the city to write off more than $700,000 in spending it cannot fully account for. (File)

Most companies have a funnel issue that video can resolve, not a video problem. The average marketing department deems video a top-of-funnel activity and uses it for an awareness-generating film or social clips, before resorting to other means to progress the customer journey. While marketing teams draw upon many assets, their funnel strategies have no…

89% of contact center leaders expect humans to remain central to customer support. So why are employee training and workforce readiness consistently ranked as the lowest priorities in AI investment decisions? The gap between stated intention and operational reality is striking.

Kapil Chhabra | Co-founder and Chief Product Officer of WisdomAIKapil Chhabra is the Co-founder and Chief Product Officer of WisdomAI. He is a seasoned product leader and technology entrepreneur with 20 years of experience building innovative B2B data products.

Over the past three years, the binding constraint on AI-assisted software development was model capability, but that has changed. Frontier models can now reason, generate code, and execute increasingly complex development tasks. The limiting factor has shifted from the model to the connective architecture around it. Most companies haven’t built that architecture yet.

Customer opinions can make or break a business, but how exactly do they contribute to growth? The link between customer opinions and business growth lies in the ability of businesses to listen, analyze, and act on customer feedback. By doing so, companies can improve their offerings, customer experience, and, ultimately, their bottom line.