Browsing: Loops

Salesforce (CRM) is working to turn one of its biggest market concerns into a growth opportunity. After spending much of 2026 grappling with fears that agentic artificial intelligence (AI) could erode traditional software licensing, the company is increasingly positioning AI as a catalyst for growth rather than a threat to its business model. That shift…

Salesforce’s latest acquisition points to a bigger ambition for Tableau and Agentforce. The vendor is helping businesses identify the causes of customer experience failures, rather than simply measuring their effects. But can enterprises trust AI to recommend the next move?

Agentic e-commerce startup Loops Smart AI wants to help online retailers create more seamless buying journeys and streamline the shopping experience after raising $3.5 million in seed funding today.