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CRM

UJET’s Taylor Wittman argues that 100% conversation analytics is table stakes, not a coaching strategy. The real test is whether supervisors can turn every interaction into timely, specific guidance that helps agents improve next week, not next month

Businesses have poured millions into AI tools over the past two years, yet most are still waiting to see a  return on their investment. Sebastien Marchon, CEO of expense management platform Rydoo, explores  how this gap has less to do with the tech itself and more about how confident employees feel using it.