Browsing: Guest

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Guestologie’s founder and CEO Ryan Volberg explains why loyal restaurant guests drift away after perfectly good meals, and why intentional, personal recognition in the dining room can protect loyalty better than discounts, rewards, emails or dashboards alone.

As Gov. Tina Kotek and Christine Drazan enter the homestretch of the governor’s race, Oregon’s small businesses and entrepreneurs would like a word. After visiting nearly every county myself, and spending a lot of time with Bend’s start-up community, I repeatedly hear that those who risk starting businesses here need stronger support from elected leaders.