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The Small Business Administration hasn’t finalized an artificial intelligence strategy, developed a generative AI policy or completed a host of other federally required governance components despite piloting several models of the emerging technology, according to the agency’s inspector general.

Organizations are increasingly moving beyond AI-powered chat tools to automate more complex business processes. However, as AI adoption scales, managing growing numbers of AI agents, maintaining oversight, and controlling costs are becoming significant challenges. Microsoft has announced a new Copilot experience, which positions its platform as a way to help businesses build, delegate, and automate…

Acquisition and cross-selling activities rely heavily on data reuse and thus are much less consistent due to their nature. These will probably become those processes, which are going to change. The recovery process poses some threats due to the coercive nature of the latter, which is based on the contact data.

Most enterprise IT teams instinctively reach for one answer when they need new automation: build it themselves. Control, security and customization all feel safer in-house and IT already proves the value of automation daily. Done well, AI agents can proactively monitor and heal systems before issues occur, point users to known fixes and resolve tickets…