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(The Center Square) – Illinois is one of four states that received a failing grade on the 2026 Financial State of the States report, but Truth in Accounting said there is a legislative way to improve Illinois’ financial health.

CRM

Can CRM turn customer data into better experiences? Adobe and Heathrow are targeting more personalised passenger journeys, while ServiceNow reports 89% first-contact resolution for Bundesliga fan enquiries. Salesforce, HubSpot and Zeta Global also make moves across CRM and customer data.

Productivity AI is leaving the lonely chat window behind. Atlassian, Sanas and Ringover are betting that agents earn their place in enterprise workflows not by acting alone, but by making their work visible, supervised and accountable – with people still responsible for the calls that matter.

Workplace AI is moving beyond writing and summarising towards running workflows, resolving IT issues and connecting business processes. Meta, Omnissa and JAAM show that the real productivity race is now about context, control and accountability – not autonomy for its own sake.