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Ambient artificial intelligence (AI) in healthcare is rapidly advancing from enhancing clinician productivity to broader applications in consent and revenue-cycle control. Hospitals must now manage the use of ambient documentation tools, such as microphones and AI models, with the same scrutiny as other operational technologies. This evolution underscores the growing importance of governing AI technologies…

KnowledgeForge is about mining gold from the IT Service Management (ITSM) ticket graveyard: the resolved incident tickets whose knowledge never reaches a knowledge base article. Enterprise IT support teams resolve thousands of tickets every month, and each one holds something useful: a symptom, a root cause, and the fix an engineer applied. That knowledge stays…