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CRM

Providing a great experience for customers has become a credo for many companies today. They realize that a great end-to-end experience will attract and retain customers, as well as engage the enthusiasm and creativity of employees. Customers still want a wireless plan, auto insurance policy or a mortgage with the right features at the right…

Five major U.S. banks are restricting or blocking third-party AI agents from customer accounts after detecting automated systems operating inside those accounts, according to a report published by Axios in October 2026. If you have ever connected an AI assistant to your bank login, you may already be in violation of your bank’s terms of…

One in five consumer redress requests filed over online shopping failed to reach a settlement with the seller and moved on to dispute mediation. With South Korea’s e-commerce market expanding rapidly, critics say the country needs a dispute resolution framework and consumer safeguards that reflect how online transactions actually work.