Browsing: Five

Skift Aviation Forum 2026 — Five Decisions in the Room TWA Hotel at JFK International Airport, New York · Nov 12, 2026 Skift Aviation Forum 2026 · Pre-Read

CRM

AI has dominated customer experience conversations this year, but the interviews that stood out pointed to a tougher reality. Better CX will depend on governance, context, trust, employee confidence, and whether automation actually helps customers reach a meaningful outcome.