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Add preferred source According to the “AI Customer Experience Report” published by Remember & Company, which surveyed customer service practitioners and decision-makers across four industries, only 18% of South Korean companies that adopted AI reduced headcount. Hiring increased at 29% of firms, while 45%—the largest share—reassigned work without cutting staff. Half (50%) of AI-adopting companies…

A report released on 29 October by The Productivity Institute, based at Alliance Manchester Business School, finds that organisations are taking up AI well ahead of their ability to profit from it. Bytes Technology Group, the FTSE 250 technology company, commissioned The AI Ambition Gap, which was produced independently. Its central estimate is that AI’s…

In the global finance and fintech industry, AI is becoming a core marketing tool. In particular, answer engine optimisation (AEO) to expose a company’s information in search results from generative AI such as ChatGPT has emerged as a new investment area. But the findings showed that measuring performance and integrating strategies at the organisational level…